CmapTools for iPad not pushing to Cloud

Having problems with IHMC CmapTools for the iPad? Think you have found a bug? Let us know!
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Namy
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Joined: Tue Dec 22, 2015 9:00 pm

CmapTools for iPad not pushing to Cloud

Post by Namy » Tue Dec 22, 2015 9:09 pm

Exactly what it says. I have the most recent version on both my iPad and my mac, and anything I do on my mac updates the cloud, and my iPad sees these changes.

However, anything other than map creation does not push from the iPad to the cloud. Even when I hit sync.

iPad Air 2 running ios 8.4. Not sure what else you need for debugging. Let me know, and I'll submit it.

cmapadmin
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Re: CmapTools for iPad not pushing to Cloud

Post by cmapadmin » Wed Dec 23, 2015 12:05 am

Hi. We've noticed this behavior and are looking into it. Try waiting a few minutes and try modifying the resource on the iPad and re-syncing. We found a problem with the clock on the Cmap Cloud server, but that should not have caused this problem.

Namy
Posts: 4
Joined: Tue Dec 22, 2015 9:00 pm

Re: CmapTools for iPad not pushing to Cloud

Post by Namy » Wed Dec 23, 2015 9:21 am

Thanks, but that's not fixing it. :cry: Anything else I can try?

cmapadmin
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Posts: 567
Joined: Sat Dec 13, 2008 2:22 pm

Re: CmapTools for iPad not pushing to Cloud

Post by cmapadmin » Wed Dec 23, 2015 7:16 pm

If you modify both versions of the Cmap, does it ask which one to keep?

Namy
Posts: 4
Joined: Tue Dec 22, 2015 9:00 pm

Re: CmapTools for iPad not pushing to Cloud

Post by Namy » Wed Dec 23, 2015 8:22 pm

No, nothing.

cmapadmin
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Posts: 567
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Re: CmapTools for iPad not pushing to Cloud

Post by cmapadmin » Wed Dec 23, 2015 9:31 pm

What time zone are you in?

cmapadmin
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Posts: 567
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Re: CmapTools for iPad not pushing to Cloud

Post by cmapadmin » Wed Dec 23, 2015 9:34 pm

While we fix this bug, you want to delete the Cloud version of the resources (try with one) and re-sync. Without the corresponding version in the Cloud the iPad version should be copied. Not a permanent solution, but it way work for you as a way to get the iPad version to the Cloud.

Namy
Posts: 4
Joined: Tue Dec 22, 2015 9:00 pm

Re: CmapTools for iPad not pushing to Cloud

Post by Namy » Wed Dec 23, 2015 10:40 pm

thanks, that works! not ideal at all, but at least I can work between devices now.

cmapadmin
Site Admin
Posts: 567
Joined: Sat Dec 13, 2008 2:22 pm

Re: CmapTools for iPad not pushing to Cloud

Post by cmapadmin » Thu Dec 24, 2015 9:46 am

Good. We are looking into what changed that broke the syncing.

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