Error saving Cmap

Having problems with IHMC CmapTools in the Cloud? Think you have found a bug? Let us know!
ernestpratsg
Posts: 8
Joined: Thu Dec 11, 2014 7:32 am

Error saving Cmap

Post by ernestpratsg »

Hello,
When you save a Cmap get this error:
"Asked to perform action [Save] on Cmap in DIV [editor-1NK2DJ9D1-DLTR0V-1ROL]"
The information has been lost.
I think the problem has been when pressing the back button of the browser.
Browser: Google Chrome Version 39.0.2171.71 (64-bit)
OS X 10.10.1. Yosemite
I've seen other errors with Google Chrome, as failing to create folders.
Regards,

Ernest Prats
rvanhoof
Posts: 7
Joined: Wed Dec 10, 2014 12:34 pm

Re: Error saving Cmap

Post by rvanhoof »

Hi Ernest,

Could you provide us with the step by step instructions to replicate the error. Do you have the issue with the same Cmap all the time, or with all Cmaps? I've attempted to replicate the issue but could not.

When you try to leave the page with unsaved changes a message pops up indicating there are unsaved changes and asking whether you want to leave the page. Neither by canceling then saving, or leaving without saving did I get the error you described. Is it possible for you to share the Cmap that had issues with being saved?

Thanks,
Ron
sbabc
Posts: 7
Joined: Mon Feb 09, 2015 4:21 pm

Re: Error saving Cmap

Post by sbabc »

Hello,
I have had the same error. I got the confirmation message the OP was shown when I clicked "save". I did not receive a message suggesting that I save when I changed pages and the Cmap was lost. I had not used the "back" button while working on the Cmap.

I am also using Chrome, on Chrome OS. Version 40.0.2214.93 (64-bit).

The Cmap was originally created in the Cloud version, and I was editing it in the Cloud version.

Is there any way to recover the Cmap information that was lost?

Thank you.
Stephani
sbabc
Posts: 7
Joined: Mon Feb 09, 2015 4:21 pm

Re: Error saving Cmap

Post by sbabc »

Hello again. In case it offers more helpful information, I wanted to share this as follow-up. I was just working on the same Cmap again and got this error message when I hit "save":

Failed to save cmap.
Error while saving a cmap. URL was https://cmapscloud.ihmc.us:443/id=1NQY5 ... -2MCY3/Adv. Theories Group Project.cmap?sid=1MHZH5RK6-2C8DRLF-1

Stephani
cmapadmin
Site Admin
Posts: 797
Joined: Sat Dec 13, 2008 2:22 pm

Re: Error saving Cmap

Post by cmapadmin »

Stephani,
Has the problem been with one single Cmap or with all Cmaps you've tried to save?
sbabc
Posts: 7
Joined: Mon Feb 09, 2015 4:21 pm

Re: Error saving Cmap

Post by sbabc »

The one I had trouble with is called "Adv. Theories Group Project"

I've only been using Cmaps since yesterday and have made two so far. The other hasn't had trouble at this point.

Stephani
acanas
Posts: 753
Joined: Tue Mar 17, 2009 5:52 pm

Re: Error saving Cmap

Post by acanas »

Stephani,

Can you open use the option "Export to CXL" and send me the Cmap that is giving problems, or is it an issue because you are using a Chromebook that you can't download a file? You have my email address.

Alberto
sbabc
Posts: 7
Joined: Mon Feb 09, 2015 4:21 pm

Re: Error saving Cmap

Post by sbabc »

I just wanted to let you know the same error happened again. I have a new Cmap, which I successfully saved (the first attempted save for that Cmap). Within minutes I went to save new info (the second save attempt) and got this message:

Asked to perform action [Save] on Cmap in DIV
[editor-1NNR8F5G9V-C3SP7Y-14XYTJ]

Stephani
cmapadmin
Site Admin
Posts: 797
Joined: Sat Dec 13, 2008 2:22 pm

Re: Error saving Cmap

Post by cmapadmin »

Thanks, Stephani, still trying to figure out what is going on.
sbabc
Posts: 7
Joined: Mon Feb 09, 2015 4:21 pm

Re: Error saving Cmap

Post by sbabc »

Sure thing! I just wanted to give you the info in case it would help. :) I can refrain from posting more on the same issue unless you contact me for more.
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