Error saving Cmap

Having problems with IHMC CmapTools in the Cloud? Think you have found a bug? Let us know!
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alishoop
Posts: 1
Joined: Wed Jan 27, 2016 12:53 am

Error saving Cmap

Post by alishoop » Wed Jan 27, 2016 1:05 am

Hello,

I'm enjoying building a Cmap but I am frustrated because I keep losing any edits I make. Each time I save my Cmap I get a pop-up telling me that it was saved correctly, but when I log back in later all of the work I've done is gone and the Cmap is back to it's original edit. It's very frustrating. Any chance to rescue the work I did? Or any tips to actually successfully saving work so that I can come back to it later? I like this software but I need to be able to trust that the work I do won't disappear.

Thanks,

Alison

cmapadmin
Site Admin
Posts: 659
Joined: Sat Dec 13, 2008 2:22 pm

Re: Error saving Cmap

Post by cmapadmin » Wed Jan 27, 2016 3:45 am

Can you send us a link to your Cmap? Select the map and the "Action" "Email link to Cmap". Send it to cmapsupport@ihmc.us.

Having the name of the map we can look into the logs. Also, was there any specific part of the map that was not saved (e.g. background images)?

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