Synchronization only works when the Cmap is opened in my PC

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guilayn
Posts: 1
Joined: Wed Mar 09, 2016 6:29 am

Synchronization only works when the Cmap is opened in my PC

Post by guilayn »

Hello,

It is my first time using CmapTools and I am with a small problem.
I shared the Cmap folder with someone else, but I only gave permission for annotations (it is my PhD supervisor).
The problem is, I sent him the URL for the Cmap but he can only insert annotations when this Cmap is opened in my PC client.
In other words, he can always login but if the Cmap is closed in my PC he get the following error:
"Unable to obtain an annotation lock on this Cmap.
The Cmap is already locked for editing by someone else.
"
How can I fix that?

I am running a 6.01.01 version in a 32 bit Windows 7.
PS: the Cmap folder is hosted at "Cmaps in the Cloud".

Thank you for any information,
Felipe
cmapadmin
Site Admin
Posts: 797
Joined: Sat Dec 13, 2008 2:22 pm

Re: Synchronization only works when the Cmap is opened in my

Post by cmapadmin »

Strange. It should be the other way around. If you are editing the Cmap, he should not be able to Annotate it. Are you sure that is not the case?

Since you have an edit lock, he cannot Annotate while the Cmap is open.
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