cannot use the cmaptool

Having problems with IHMC CmapTools? Think you have found a bug? Let us know!
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NingH
Posts: 1
Joined: Thu Sep 28, 2017 7:58 pm

cannot use the cmaptool

Post by NingH » Thu Sep 28, 2017 8:03 pm

I successfully installed the cmaptool but cannot open it. Everytime when I tried, it just flashed and closed by itself. I found the original starter which said that I needed Java. However, after I installed Java, the problem still existed. Besides, I cannot uninstall it now, both by the uninstall tool given by cmaptool and by control panel. Don't know how to handle this problem...

version is Win64CmapTools_v6.02_08-11-16
I have a WIN 10.

cmapadmin
Site Admin
Posts: 570
Joined: Sat Dec 13, 2008 2:22 pm

Re: cannot use the cmaptool

Post by cmapadmin » Fri Sep 29, 2017 8:41 am

CmapTools includes its own Java installation.

Can you please send us a copy of the log files? This entry shows where to find them:

https://cmap.ihmc.us/docs/cmaptools-faqs#1-2

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