Page 1 of 1

Error Loading 6.03 under Mac OS X 10.13.3

Posted: Sat Mar 10, 2018 5:12 pm
by ramayya
Attaching the screen message.
cMapTools Installer Error Message.png

Re: Error Loading 6.03 under Mac OS X 10.13.3

Posted: Mon Mar 12, 2018 2:26 pm
by marroyo
This error is generated by the InstallAnywhere, tool that we use to make our CmapTools installer. The error is associated with the use of special characters in the user's account or in the path to the CmapTools installer. Another possibility is that the file of the CmapTools installer is corrupt, it may not have downloaded correctly, please download it again.

We've never seen it on Mac OS X before. Please verify that your user-id, the path to the installer, or even the installer name does not contain special characters (i.e. @ # $% ^ &!). If necessary, rename the installer, the path to where the installer is located or its user-id, if it contains any special characters.

Re: Error Loading 6.03 under Mac OS X 10.13.3

Posted: Mon Mar 12, 2018 7:49 pm
by ramayya
I have downloaded the file multiple times, and still get the same error message. After getting the message, the downloaded file allows me to proceed with installation and gives the message that the installation is complete. However, when try to start the application from the dock it takes me back to the installation startup screen and does not start the application.

Also, nothing happens when I double click on a cMap document that I have.

I have the latest version of Java for Mac OS X loaded under OS x 10.13.3. The details of Java is Version 9.0.3 (build 9.0.4+11) x86_64 with an expiration date of May 17, 2018.

Re: Error Loading 6.03 under Mac OS X 10.13.3

Posted: Mon Mar 12, 2018 7:57 pm
by ramayya
The file downloaded from <https://cmap.ihmc.us/cmaptools/cmaptools-download> is -- MacOSXCmapTools_v6.03_10-04-17.zip of 102.4 MB.

And, the unzipped file is -- CmapTools_v6.03_10-04-17 of 134.3 MB.

Re: Error Loading 6.03 under Mac OS X 10.13.3

Posted: Mon Mar 12, 2018 8:27 pm
by cmapadmin
CmapTools installs the version of Java it uses.

So you were able to install the program? Did you try launching the program by going to the Applications folder?

You can't launch CmapTools by double-clicking on a .cmap file.

Re: Error Loading 6.03 under Mac OS X 10.13.3

Posted: Wed Mar 14, 2018 10:27 pm
by marroyo
To see additional information in the execution of CmapTools, launch the console.app. This application is found in /Applications/Utilities.

Try to run CmapTools from a Terminal:

1. Open a Terminal

2. Change directory to the executable of CmapTools. Run this command:

cd /Applications/IHMC CmapTools/bin/CmapTools.app/Contents/MacOS

3. Execute CmapTools program. Run this command:

./CmapTools

You could see if there are errors in the execution of CmapTools. Please send us any message that is displayed.

Re: Error Loading 6.03 under Mac OS X 10.13.3

Posted: Fri Mar 16, 2018 6:06 pm
by ramayya
The only version of cMapTools that seems to work is 6.00.4_02-12-15.

Launching CmapTools from Terminal is not for the normal user of a Mac.

So please update the 6.03 version to conform to normal Mac OS X Application Installation and User Interface.

Re: Error Loading 6.03 under Mac OS X 10.13.3

Posted: Sun Mar 18, 2018 11:45 am
by cmapadmin
Strange, we have thousands of Mac users and you are the only one having problems.