IHMC CmapTools & CmapServer Support Forum

Hello,

I'm a new user of CmapTools software.
I am currently implementing an HRIS for a large company.
This project has been going on for a few years and we want to bring a better visibility to the processes in place.
In this context I want to create a tree representing the files contained in a sharepoint.

I would like to formalize the tree to be able to communicate on it.
I want to export a Cmap file as an Image file. (.jpeg or .png)
However, when I do the export, an error message appears:

I think maybe this comes from the fact that the file is too heavy

Thanks for your help !

Could be. Can you send us a copy as an email attachment to cmapsupport@ihmc.us so we can take a look at it?

Could be that you need to increase the memory available for Java. The FAQ entry https://cmap.ihmc.us/docs/cmaptools-faqs#1-6 shows how to do it.

Thank you for your prompt response.

Initially I have this line from below:
lax.nl.java.option.java.heap.size.max = 536870912

Which I replaced by this line below:
lax.nl.java.option.java.heap.size.max = 805306368

I retried the export but it does not change and does not solve the error, I sent you by mail my preview screen.

Thank you!

Adrien

Can you check the logs to see if you get a Out of Memory error. This error seems to be always linked to memory issues.