Using Cmap Cloud with MAC High Sierra

Having problems with IHMC CmapTools? Think you have found a bug? Let us know!
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Koltzeli
Posts: 7
Joined: Tue Jun 05, 2018 7:50 am

Using Cmap Cloud with MAC High Sierra

Post by Koltzeli » Fri Jul 27, 2018 8:30 am

Hello,
I have several MAC High Sierra users and they all have the same problem of not being able to access the Cloud from Desktop Tools. Do you have any suggestions? Thank you.

cmapadmin
Site Admin
Posts: 668
Joined: Sat Dec 13, 2008 2:22 pm

Re: Using Cmap Cloud with MAC High Sierra

Post by cmapadmin » Fri Jul 27, 2018 8:42 am

We had a problem yesterday with access of the Cmap Cloud from the desktop CmapTools client. Should be working now. When did you try it last?

cmapadmin
Site Admin
Posts: 668
Joined: Sat Dec 13, 2008 2:22 pm

Re: Using Cmap Cloud with MAC High Sierra

Post by cmapadmin » Fri Jul 27, 2018 8:44 am

If its still not working go to ~/Library/Preferences/CmapTools and delete the servers.xml file.

To open the user's Library you need to <option>click on the GO menu in the Finder and select Library.

Koltzeli
Posts: 7
Joined: Tue Jun 05, 2018 7:50 am

Re: Using Cmap Cloud with MAC High Sierra

Post by Koltzeli » Mon Jul 30, 2018 7:23 am

This has been an ongoing problem for a few weeks. Some are able to and then cannot access the Cloud. One user has never been able to access it. One user did try the suggestion above about deleting the servers.xml file and it still is not working.

cmapadmin
Site Admin
Posts: 668
Joined: Sat Dec 13, 2008 2:22 pm

Re: Using Cmap Cloud with MAC High Sierra

Post by cmapadmin » Mon Jul 30, 2018 8:15 am

Can they open other IHMC Places, e.g. "IHMC Public Cmaps"?

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