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Using Cmap Cloud with MAC High Sierra

Posted: Fri Jul 27, 2018 8:30 am
by Koltzeli
Hello,
I have several MAC High Sierra users and they all have the same problem of not being able to access the Cloud from Desktop Tools. Do you have any suggestions? Thank you.

Re: Using Cmap Cloud with MAC High Sierra

Posted: Fri Jul 27, 2018 8:42 am
by cmapadmin
We had a problem yesterday with access of the Cmap Cloud from the desktop CmapTools client. Should be working now. When did you try it last?

Re: Using Cmap Cloud with MAC High Sierra

Posted: Fri Jul 27, 2018 8:44 am
by cmapadmin
If its still not working go to ~/Library/Preferences/CmapTools and delete the servers.xml file.

To open the user's Library you need to <option>click on the GO menu in the Finder and select Library.

Re: Using Cmap Cloud with MAC High Sierra

Posted: Mon Jul 30, 2018 7:23 am
by Koltzeli
This has been an ongoing problem for a few weeks. Some are able to and then cannot access the Cloud. One user has never been able to access it. One user did try the suggestion above about deleting the servers.xml file and it still is not working.

Re: Using Cmap Cloud with MAC High Sierra

Posted: Mon Jul 30, 2018 8:15 am
by cmapadmin
Can they open other IHMC Places, e.g. "IHMC Public Cmaps"?