Can't save file

Having problems with IHMC CmapTools? Think you have found a bug? Let us know!
Forum rules
Before you post a problem or bug, please be sure you have included the version number of IHMC CmapTools, the operating system and version, the amount of RAM, and any other information that allows us to be able to replicate the problem you are having. (i.e. what were you doing when the problem occur? were you running another program (application) by the time you have the problem?)
Post Reply
Golind
Posts: 1
Joined: Wed Jan 31, 2024 2:55 am
Location: https://tiny-fishing.com

Can't save file

Post by Golind »

Hello,
I have been working on a file for about 5 days. While I was using it the system just jammed and the cursor was stuck on the expanding icon.
I shut the program down, it asked if I wanted to save changes, I hit Yes.
I only have one file and when I open it, it is a blank white page, if I hit the cursor on it it turns black. Its like it isn't opening correctly I would say.
do you have any suggestions. I can't imagine having to start again. :(
Thanks Debbie
Top
cmapadmin
Site Admin
Posts: 805
Joined: Sat Dec 13, 2008 2:22 pm

Re: Can't save file

Post by cmapadmin »

Seems like you ended up with a corrupt file. Were you using the Cmap Cloud? If so, we have backups and could look for it. If you were saving locally, using the desktop version, I hope you had a backup. There is no automatic backup copy when saving locally.
Top
Post Reply

Return to “Troubleshooting (IHMC CmapTools)”