cmap tools desktop can´t sync with cloud

Having problems with IHMC CmapServer? Think you have found a bug? Let us know!
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JLEDESMA
Posts: 15
Joined: Thu Jul 26, 2018 11:08 am

cmap tools desktop can´t sync with cloud

Post by JLEDESMA » Thu Jul 26, 2018 11:10 am

since yesterday i cant access to my maps that i stored on the cloud via desktop, i need to open them on the page =( is there any solution ?

cmapadmin
Site Admin
Posts: 656
Joined: Sat Dec 13, 2008 2:22 pm

Re: cmap tools desktop can´t sync with cloud

Post by cmapadmin » Thu Jul 26, 2018 11:15 am

We had a network issue that has been resolved. Try closing down CmapTools and launching it again. Please let us know if you continue to have problems.

JLEDESMA
Posts: 15
Joined: Thu Jul 26, 2018 11:08 am

Re: cmap tools desktop can´t sync with cloud

Post by JLEDESMA » Thu Jul 26, 2018 11:44 am

still getting the error, even with the pc reboot =/ , i have to do a backup of my cmaps haha

cmapadmin
Site Admin
Posts: 656
Joined: Sat Dec 13, 2008 2:22 pm

Re: cmap tools desktop can´t sync with cloud

Post by cmapadmin » Thu Jul 26, 2018 11:47 am

f you click on “Shared Cmaps in Places” in the Views Window. Do you see a CmapServer named “IHMC Cmap Cloud”. If not, can you click at the top of the window where it says “My Places” and display “All Places”, and see if it now shows?

JLEDESMA
Posts: 15
Joined: Thu Jul 26, 2018 11:08 am

Re: cmap tools desktop can´t sync with cloud

Post by JLEDESMA » Thu Jul 26, 2018 11:55 am

i see everithing, in public places i can see other maps but i cant sync my own forlder on the desktop app of windows =/

cmapadmin
Site Admin
Posts: 656
Joined: Sat Dec 13, 2008 2:22 pm

Re: cmap tools desktop can´t sync with cloud

Post by cmapadmin » Thu Jul 26, 2018 11:56 am

Does the "IHMC Cmap Cloud" server show under My Places or All Places? Can you open it?

JLEDESMA
Posts: 15
Joined: Thu Jul 26, 2018 11:08 am

Re: cmap tools desktop can´t sync with cloud

Post by JLEDESMA » Thu Jul 26, 2018 11:59 am

yes, i can open them it show china cmap, cmap USA etc.

cmapadmin
Site Admin
Posts: 656
Joined: Sat Dec 13, 2008 2:22 pm

Re: cmap tools desktop can´t sync with cloud

Post by cmapadmin » Thu Jul 26, 2018 12:05 pm

Want I need to know is whether the "IHMC CmapCloud" CmapServer shows in your list of Places. See the attached image.
Views.jpg

JLEDESMA
Posts: 15
Joined: Thu Jul 26, 2018 11:08 am

Re: cmap tools desktop can´t sync with cloud

Post by JLEDESMA » Thu Jul 26, 2018 12:09 pm

]no, i havent it , =/ the only places that "show online" are those
Image

https://ibb.co/f3Q48o

is a imagne

cmapadmin
Site Admin
Posts: 656
Joined: Sat Dec 13, 2008 2:22 pm

Re: cmap tools desktop can´t sync with cloud

Post by cmapadmin » Thu Jul 26, 2018 12:14 pm

Can you click on "My Places" at the top and select "All Places", to see if the IHMC CmapCloud server is displayed?

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