Unable to log in- seemingly website error

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eakalyd
Posts: 1
Joined: Tue Sep 11, 2018 7:10 am

Unable to log in- seemingly website error

Post by eakalyd » Tue Sep 11, 2018 7:26 am

I'm currently just trying to log onto cmaps cloud, where I have a map needed for an assignment. Although my log in and password has been saved, it says there is a login failure, and it comes up with this message:
Login failed.
Reason: Uncategorized exception occured during LDAP processing; nested exception is javax.naming.NamingException: [LDAP: error code 80 - internal error]; remaining name 'ou=users'

So then I tried to change the password, thinking that perhaps it had saved wrong, and when I try to press the wrong password button, this comes up:
cmapcloud.ihmc.us is currently unable to handle this request.
HTTP ERROR 500

It definitely is the right email address, because I got the confirmation email. I have no clue about what to do, but I think it may be an issue with the cmaps cloud service. If it isn't, tell me what I can do.

cmapadmin
Site Admin
Posts: 670
Joined: Sat Dec 13, 2008 2:22 pm

Re: Unable to log in- seemingly website error

Post by cmapadmin » Tue Sep 11, 2018 8:21 am

Sorry, there was a system error with the authentication. Its been fixed.

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