CmapTools for iPad not pushing to Cloud

Having problems with IHMC CmapTools for the iPad? Think you have found a bug? Let us know!
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Namy
Posts: 4
Joined: Tue Dec 22, 2015 9:00 pm

CmapTools for iPad not pushing to Cloud

Post by Namy »

Exactly what it says. I have the most recent version on both my iPad and my mac, and anything I do on my mac updates the cloud, and my iPad sees these changes.

However, anything other than map creation does not push from the iPad to the cloud. Even when I hit sync.

iPad Air 2 running ios 8.4. Not sure what else you need for debugging. Let me know, and I'll submit it.
cmapadmin
Site Admin
Posts: 691
Joined: Sat Dec 13, 2008 2:22 pm

Re: CmapTools for iPad not pushing to Cloud

Post by cmapadmin »

Hi. We've noticed this behavior and are looking into it. Try waiting a few minutes and try modifying the resource on the iPad and re-syncing. We found a problem with the clock on the Cmap Cloud server, but that should not have caused this problem.
Namy
Posts: 4
Joined: Tue Dec 22, 2015 9:00 pm

Re: CmapTools for iPad not pushing to Cloud

Post by Namy »

Thanks, but that's not fixing it. :cry: Anything else I can try?
cmapadmin
Site Admin
Posts: 691
Joined: Sat Dec 13, 2008 2:22 pm

Re: CmapTools for iPad not pushing to Cloud

Post by cmapadmin »

If you modify both versions of the Cmap, does it ask which one to keep?
Namy
Posts: 4
Joined: Tue Dec 22, 2015 9:00 pm

Re: CmapTools for iPad not pushing to Cloud

Post by Namy »

No, nothing.
cmapadmin
Site Admin
Posts: 691
Joined: Sat Dec 13, 2008 2:22 pm

Re: CmapTools for iPad not pushing to Cloud

Post by cmapadmin »

What time zone are you in?
cmapadmin
Site Admin
Posts: 691
Joined: Sat Dec 13, 2008 2:22 pm

Re: CmapTools for iPad not pushing to Cloud

Post by cmapadmin »

While we fix this bug, you want to delete the Cloud version of the resources (try with one) and re-sync. Without the corresponding version in the Cloud the iPad version should be copied. Not a permanent solution, but it way work for you as a way to get the iPad version to the Cloud.
Namy
Posts: 4
Joined: Tue Dec 22, 2015 9:00 pm

Re: CmapTools for iPad not pushing to Cloud

Post by Namy »

thanks, that works! not ideal at all, but at least I can work between devices now.
cmapadmin
Site Admin
Posts: 691
Joined: Sat Dec 13, 2008 2:22 pm

Re: CmapTools for iPad not pushing to Cloud

Post by cmapadmin »

Good. We are looking into what changed that broke the syncing.
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