Error sharing a folder with existing user
Posted: Mon Aug 24, 2015 7:08 am
Many thanks for this excellent application, both the desktop and now the cloud version.
I am currently trying to share a folder created with Cmap Cloud, with another CmapTools user.
The cloud account for this other user was just created using CMapTools. They can access their cloud folder without any problems.
Now I am trying to share a folder I have created on Cmap Cloud, via the Share link. I have not shared any folders with other users previously, so the Cmappers box is blank. I therefore enter the email address of the above-mentioned user and the down arrow to add them to the list, with full permissions. I then click "share" and get the error message:
Failed to share Concept Maps with one or more (future) users
NullPointerException
As a test, I entered an email address of a user NOT registered, and they received the email inviting them to create an account. So i just cannot share with an existing user.
Thanks in advance for any help that you can provide!
p.s. an additional piece of information: in addition to Cmap Cloud, I have checked the permissions of the folder I am trying to share using the desktop version CmapTools v6.01.01 Windows x64, Windows 7, 4 GB RAM. The desktop software tells me that the folder is in fact shared with the user, it appears to have picked up the user name correctly from the email address I entered on Cmap Cloud. However, there is no message in the user's Cmap Cloud, nor any link to the folder from the desktop version either.
I am currently trying to share a folder created with Cmap Cloud, with another CmapTools user.
The cloud account for this other user was just created using CMapTools. They can access their cloud folder without any problems.
Now I am trying to share a folder I have created on Cmap Cloud, via the Share link. I have not shared any folders with other users previously, so the Cmappers box is blank. I therefore enter the email address of the above-mentioned user and the down arrow to add them to the list, with full permissions. I then click "share" and get the error message:
Failed to share Concept Maps with one or more (future) users
NullPointerException
As a test, I entered an email address of a user NOT registered, and they received the email inviting them to create an account. So i just cannot share with an existing user.
Thanks in advance for any help that you can provide!
p.s. an additional piece of information: in addition to Cmap Cloud, I have checked the permissions of the folder I am trying to share using the desktop version CmapTools v6.01.01 Windows x64, Windows 7, 4 GB RAM. The desktop software tells me that the folder is in fact shared with the user, it appears to have picked up the user name correctly from the email address I entered on Cmap Cloud. However, there is no message in the user's Cmap Cloud, nor any link to the folder from the desktop version either.