Can`t install
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Before you post a problem or bug, please be sure you have included the version number of IHMC CmapTools, the operating system and version, the amount of RAM, and any other information that allows us to be able to replicate the problem you are having. (i.e. what were you doing when the problem occur? were you running another program (application) by the time you have the problem?)
Before you post a problem or bug, please be sure you have included the version number of IHMC CmapTools, the operating system and version, the amount of RAM, and any other information that allows us to be able to replicate the problem you are having. (i.e. what were you doing when the problem occur? were you running another program (application) by the time you have the problem?)
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- Posts: 8
- Joined: Sat May 14, 2016 6:23 pm
Can`t install
Greetings!
InstallAnywhere gets to 100% and then just closes and nothing happens, I tried to download it again but that didn`t solve the problem. I also tried to download it from here (and the beta version): ftp://ftp.ihmc.us/DownloadCmapTools/ with no luck.
I had Cmaps on my PC before, one day it stopped working (it just didn`t open , no error message, no nothing) so I tried to re-install and now I have this problem.
I use Windows 7 64-bits.
Thanks!
InstallAnywhere gets to 100% and then just closes and nothing happens, I tried to download it again but that didn`t solve the problem. I also tried to download it from here (and the beta version): ftp://ftp.ihmc.us/DownloadCmapTools/ with no luck.
I had Cmaps on my PC before, one day it stopped working (it just didn`t open , no error message, no nothing) so I tried to re-install and now I have this problem.
I use Windows 7 64-bits.
Thanks!
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- Site Admin
- Posts: 809
- Joined: Sat Dec 13, 2008 2:22 pm
Re: Can`t install
Are you sure you downloaded the 64-bit version of CmapTools? Has the installer generated a log file?
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- Posts: 8
- Joined: Sat May 14, 2016 6:23 pm
Re: Can`t install
Yes, I downloaded the 64-bit version. And no, no log files.
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- Site Admin
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- Joined: Sat Dec 13, 2008 2:22 pm
Re: Can`t install
Did you manually remove the previous version? It could be that the installer has a problem removing it. You can remove it safely, as long as you don't remove My Cmaps.
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- Posts: 8
- Joined: Sat May 14, 2016 6:23 pm
Re: Can`t install
I think I removed all Cmaps-related folders and still it doesn`t work.
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- Site Admin
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Re: Can`t install
So the installer does not mention that its trying to remove a previous version? There is not IHMC CmapTools folder under Program Files?
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- Posts: 8
- Joined: Sat May 14, 2016 6:23 pm
Re: Can`t install
No, the installer closes itself as soon it reaches 100% . And no, there is no folder with that name.
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- Site Admin
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Re: Can`t install
Are you sure you have permissions to create a folder under the Program Files directory?
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- Posts: 8
- Joined: Sat May 14, 2016 6:23 pm
Re: Can`t install
Yes, I`m also running the installer as administrator, and I also tried compatibility mode.
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- Site Admin
- Posts: 809
- Joined: Sat Dec 13, 2008 2:22 pm
Re: Can`t install
Try downloading the 32-bit version...