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cmap tools desktop can´t sync with cloud

Posted: Thu Jul 26, 2018 11:10 am
by JLEDESMA
since yesterday i cant access to my maps that i stored on the cloud via desktop, i need to open them on the page =( is there any solution ?

Re: cmap tools desktop can´t sync with cloud

Posted: Thu Jul 26, 2018 11:15 am
by cmapadmin
We had a network issue that has been resolved. Try closing down CmapTools and launching it again. Please let us know if you continue to have problems.

Re: cmap tools desktop can´t sync with cloud

Posted: Thu Jul 26, 2018 11:44 am
by JLEDESMA
still getting the error, even with the pc reboot =/ , i have to do a backup of my cmaps haha

Re: cmap tools desktop can´t sync with cloud

Posted: Thu Jul 26, 2018 11:47 am
by cmapadmin
f you click on “Shared Cmaps in Places” in the Views Window. Do you see a CmapServer named “IHMC Cmap Cloud”. If not, can you click at the top of the window where it says “My Places” and display “All Places”, and see if it now shows?

Re: cmap tools desktop can´t sync with cloud

Posted: Thu Jul 26, 2018 11:55 am
by JLEDESMA
i see everithing, in public places i can see other maps but i cant sync my own forlder on the desktop app of windows =/

Re: cmap tools desktop can´t sync with cloud

Posted: Thu Jul 26, 2018 11:56 am
by cmapadmin
Does the "IHMC Cmap Cloud" server show under My Places or All Places? Can you open it?

Re: cmap tools desktop can´t sync with cloud

Posted: Thu Jul 26, 2018 11:59 am
by JLEDESMA
yes, i can open them it show china cmap, cmap USA etc.

Re: cmap tools desktop can´t sync with cloud

Posted: Thu Jul 26, 2018 12:05 pm
by cmapadmin
Want I need to know is whether the "IHMC CmapCloud" CmapServer shows in your list of Places. See the attached image.
Views.jpg

Re: cmap tools desktop can´t sync with cloud

Posted: Thu Jul 26, 2018 12:09 pm
by JLEDESMA
]no, i havent it , =/ the only places that "show online" are those
Image

https://ibb.co/f3Q48o

is a imagne

Re: cmap tools desktop can´t sync with cloud

Posted: Thu Jul 26, 2018 12:14 pm
by cmapadmin
Can you click on "My Places" at the top and select "All Places", to see if the IHMC CmapCloud server is displayed?