Having problems installing CmapTools?

Answers to the questions most commonly asked about CmapTools and CmapServer.
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Having problems installing CmapTools?

Post by cmapadmin »

If you are having problems installing CmapTools, try the following:
  1. Close all open applications before running the CmapTools installer.
    • Verify that you have enough disk space before installing Cmaptools. The installer requires 400 MB of disk space to unpack the installer and install CmapTools. After the installation, CmapTools needs 200 MB of disk space. The installer deletes 200 MB of the its work files.
      • Verify that you are using the correct installer of CmapTools for your Operating System architecture (32 o 64 bits).
        • Windows: type “System Information” in the Search Windows box and press Enter. If the System Type value includes "x86" in it, the system is 32-bit. If the System Type value includes "x64" in it, the system is 64-bit, or you can run the command: wmic os get osarchitecture, which will display the architecture type.
        • Mac OS X: there is no 32-bits version of the OS, therefore there is only one installer (64-bits).
        • Linux: if you don't know whether your system is 32-bit or 64-bit, open a Terminal or shell window and type the command arch. The arch command displays whether the system is 32-bit ("i686") or 64-bit ("x86-64").
        CmapTools Installers’ Conventional Name

        For 32-bits Systems
        • Win32CmapTools_vx.xx_mm-dd-yy.exe
        • Linux32CmapTools_vx.xx_mm-dd-yy.bin
        For 64-bits Systems
        • Winx64CmapTools_vx.xx_mm-dd-yy.exe
        • inuxx64CmapTools_vx.xx_mm-dd-yy.bin
        • MacOSXCmapTools_vx.xx_mm-dd-yy.bin
        • vx.xx is the CmapTools version
        • mm-dd-yy is the publishing date
        You can download the latest version of CmapTools from here.
        • Verify that you have permissions to install applications in the selected drive. Otherwise, try to install CmapTools in a personal directory.
          • If the installer gives errors and/or ends early, you may have a corrupt installer because it is not properly downloaded. Try to download and run the installer again.
            • If installation fails and the installer freezes or stops working, you must enable some debugging messages to help determine what is wrong:
              • Windows: Hold the Ctrl key down as you start the CmapTools installer and continue holding it until the debugging screen appears.
              • Mac OS X: To gather debugging output from the CmapTools installer, launch console.app. This application is found in /Applications/Utilities.
              • Linux: Enter the command: export LAX_DEBUG=true at the command line prior to executing the CmapToos installer.
            • Only for Windows: The “temp” folder provides workspace for programs. Programs can create temporary files there for their own temporary use. Each program should delete all its temporary files when it closes, but for various reasons it doesn't always happen (for example, if the program crashes, it never gets to do this). If your CmapTools installer doesn’t work it is a good idea to delete this temp directory before running the installer again. To delete the contents of the temp directory in Windows, type “cmd” in the Search Windows box and press Enter. After a command console opens, type the commands:

              Code: Select all

               cd %temp%		(change to your temp directory)
               		 	****** make sure you are in your temp directory before deleting all the files ******
               del /F /Q /S *.*	(delete all files that are not in use)
               exit			(close the console window)
              And run the CmapTools installer again.
              • On Windows, if the CmapTools installer terminates after displaying the progress bar when the installer program is unpacking, it is because the user name in Windows has some special character, for example: í, ä, or è. Some strange accents in other languages could cause the same problem.
                  A simple workaround is a follows:
                    • Open the Control Panel, double click on "User Accounts", and Create a new user (i.e. "temp").
                    • Login as this new user ("temp" in our example) and install CmapTools; be sure to choose "Create Icons For all users" in the "Choose Shortcut Folder" step.
                    • Relogin as the user with the strange characters and use CmapTools.
                    Then, the temporary user (“temp” in our example) user can be deleted; however, in order to uninstall CmapTools, you will have to recreate the “temp” user.
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